Terms & Conditions

These are the customer terms and conditions ("Terms") that define the terms and conditions for using StarsNet (HK) Limited (our "website"), as well as the product sales contract ("Contract") between us and you through our website's online store. These Terms do not cover StarsNet (HK) Limited products sold by third parties.

By using this website, including the online store, you must agree to these Terms. If you do not meet the legally binding age to enter into a contract, you may not use this website or accept these Terms.

Before ordering any products ("Products") through our website, please read and understand these Terms carefully. You must clearly understand that by ordering our products, you agree to accept these Terms. You may print a copy of these Terms for future reference.

  • About Us

1.1. In these Terms, "we," "us," or "StarsNet" refers to StarsNet (HK) Limited, a company organized and existing under the laws of Hong Kong. Under these Terms, we operate an online store through our website.

  • Products

2.1. Any product images or photographs displayed on our website are for illustrative purposes only and may differ from the actual products purchased in Hong Kong or Macau. We make reasonable efforts to ensure accurate color, size, and detail display, but errors may occur. Additionally, we do not guarantee that the way colors or details are displayed on your computer accurately reflects the presentation of our products. Therefore, the products you receive may differ slightly from what is published.

2.2. The packaging of the products we provide may differ from the packaging shown on our website (if applicable).

  • Ordering Products

3.1. Our ordering process will allow you to review and modify any errors in the products you order before submitting the order. Please ensure thorough review and verification of the order before submission, as orders cannot be modified or canceled after submission.

3.2. Your order constitutes an offer to purchase our products under these Terms. By ordering through our online checkout process, you are deemed to have submitted an order to us. We will only accept your offer (and form a sales contract) by sending you an email confirming your order ("Purchase Order").

3.3. We may refuse to accept your order or revoke your order under the following circumstances:

3.3.1. When the product is unavailable;

3.3.2. When we are unable to obtain authorization for your payment;

3.3.3. When there are pricing or product description errors (see section 3.6 below); or

3.3.4. When you do not meet the qualifications described in section 4 below.

3.4. The contract is formally concluded only when we send you an email containing the Purchase Order. The parties to the contract are you and StarsNet (HK) Limited.

3.5. The products included in the contract are limited to the products we have confirmed for shipment in the Purchase Order. For any other products listed on your submitted order, we are not obligated to provide those products until we confirm shipment through a separate Purchase Order.

3.6. Our products are subject to availability. If, for any reason, any or all of the products you ordered are unavailable or there are errors in pricing or product information on our website or online store, we will notify you as soon as reasonably possible. In the case of any errors or omissions in the listed prices, we do not guarantee to sell the products to you at the listed price. In such cases, we will only be responsible for refunding the amount related to the respective products (if applicable), and we will not assume any further liability.

  • Your Identity

4.1. By placing an order through our website, you represent and warrant the following:

4.1.1. You have the legal capacity to enter into a binding contract;

4.1.2. You are at least 18 years old;

4.1.3. Any information provided by you to us is complete and accurate;

4.1.4. You are a resident of Hong Kong or Macau;

4.1.5. You are using this website from Hong Kong or Macau;

4.1.6. You are purchasing the products for personal and household, non-commercial use.

  • Our Identity

5.1. We may provide links on our website to other company websites, whether or not they are affiliated with us. We cannot guarantee the satisfactory quality of products purchased from third-party sellers through our website or from companies linked on our website, and we expressly disclaim any liability for any such warranties. You understand that StarsNet (HK) Limited is not responsible for external third-party websites and does not endorse their content. This disclaimer does not affect your statutory rights against third-party sellers.

5.2. You understand that StarsNet (HK) Limited is not responsible for any loss or damage you may suffer as a result of using external links provided by us or accessing any external links, including any loss or damage suffered due to your reliance on any advertisements, products, or other materials, or the completeness, accuracy, or existence of such external links.


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